FAQ – Frequently Asked Questions

Q : Can We have wedding or special event at Dyana Villas ?
A : Yes, you could have a special event at Dyana Villas, the venue will be at our 5 Bedrooms Villa, we use the event planner to arrange our guest event at Dyana Villas and guest should obey our villas rules in they want to have this event, please contact us for further information.

Q : Can We have a late check out ?
A : For late check out, advance request is required then we can block your villa until we drop you back to the airport with an additional charge of 50% of 1 night rate for stay maximum until 6pm and full charge for stay after 6pm

Q : Do you provide airport transfer?
A : yes, we do, this service is available for free if you stay for minimum stay of 3 nights and for direct booking only, for booking from travel agent will be charge: Rp 250,000/car/way (maximum 4 pax), for bigger group please contact us.

Q : What are the facilities in the villa?
A : Parking area, private pool, kitchen with modern appliances, hair dryer, safety box, cable tv, library is available at the front office, free wi-fi internet access in each villa.

Q : Is there any internet connection in the villa ?
A : We provide free wi-fi internet access.

Q : How far is the beach from dyana villas ?
A : 10 minutes walking distance to the beach that is located at the dead end of the street.

Q : Is there a chef available who can cook meals for us?
A : we don’t have a professional chef here, but the housemaids can cook basic Indonesian food during their working time. You could also hire a professional chef from an outside restaurant.

Q : How about money charger ?
A : There are some good money changer nearby but you can change your money just at front office using the same rate as the money changer is.

Q : Can you arrange for Tour or something ? or where we could get that information ?
A : We provide all brochures and information for tours and activities in Bali. Reservation can be done by the front office attendants.

Q : Can I pay by credit cards ?
A : we accept visa, MasterCard, Amex, JCB, dinner without any additional charge.

Q : How can I change my booking from your website ?
A : if you would like to change your booking, just send us your e-mail. but it will be subject to term and condition of the booking

Q : Could you please tell me check in and out time ?
A : our check in time at 14.00 pm and check out time at 12.00 noon

Q : Is there any babysitter service in dyana villas ? if yes how much we should pay ?
A : Yes, we can provide for IDR 100,000 net/hour/babysitter.

Q : If we want maid cook after their duty time, is there any additional charge ?
A : If you need your maid to cook after their duty time (4pm) additional charge will be applied at IDR 100,000 net/hour/maid.

Q : Do you have any extra bed ?
A : Yes, extra bed is available at IDR 400,000 net/night/extra bed  and advance request is required

Q : What is your room size ?
A : All Our bedroom are 20m2 (5mt*4mt) with a 2mt*2mt king size bed, air condition and attached bathroom (land sized different for each villa type)

Q : Can I have Pool Fence as I will travel with young kids ?
A : Yes, please contact our staff for this special request (additional charge is apply based on villa type)

Q : Can I have Breakfast in the villa ?
A : we have 2 prices, include or exclude breakfast, if you pick villa with no breakfast, you still can have your breakfast with additional cost of Rp 100,0540 net/person/day. You can order breakfast just when you at the property.